Privacy Policy

1. About this Privacy Policy

Blufair Pty Ltd ("we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store and otherwise handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

By using our website, products or services, or otherwise providing us with personal information, you acknowledge that you have read and understood this Privacy Policy.

2. Who we are

Business name: Blufair Pty Ltd
ABN: 42 685 304 910
Address: PO Box 249, Indooroopilly Centre, Qld, 4068
Email: hello@blufair.com.au
Website: www.blufair.com.au

3. What personal information we collect

Depending on how you interact with us, we may collect personal information such as:

your name;
postal, residential or business address;
email address;
telephone or mobile number;
billing and payment information;
information about products or services you purchase or enquire about;
information you provide when contacting us;
information contained in applications, forms, or feedback;
information about your interactions with our website or services; and
any other information you voluntarily provide to us.

Where appropriate and lawful, we may also collect information from publicly available sources or third parties.

We generally do not seek to collect sensitive information unless it is reasonably necessary for our functions or activities and permitted by law.

4. How we collect personal information

We may collect personal information:

directly from you when you contact us;
when you purchase or enquire about our services;
when you complete a form;
when you communicate with us by email, telephone, social media or other channels;
when you visit or use our website;
through cookies and similar technologies;
from our service providers, contractors or business partners; and
from publicly available sources or other lawful sources.

Where reasonably practicable, we will collect personal information directly from you.

5. Why we collect and use personal information

We may collect, hold, use and disclose personal information for purposes including:

providing and administering our products and services;
processing payments;
responding to enquiries and requests;
communicating with you about our services or business;
managing customer and supplier relationships;
improving our products, services and website;
preventing fraud, misuse or unlawful activity;
maintaining the security of our systems and premises;
complying with our legal and regulatory obligations; and
any other purpose explained to you at or before the time we collect your information, or otherwise permitted or required by law.

6. Marketing

We may use your personal information to send you information about our products, services, promotions and other business updates where permitted by law.

You can opt out of receiving marketing communications from us at any time by:

using the unsubscribe function in our marketing emails;
contacting us using the details provided in this Privacy Policy; or
following any other opt-out instructions provided in the communication.

We will process your opt-out request in accordance with applicable law.

7. Disclosure of personal information

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.

We may disclose information to:

employees and contractors;
related companies or business entities;
professional advisers, including accountants, lawyers and consultants;
payment processors and financial institutions;
technology, hosting and IT service providers;
website, analytics and marketing service providers;
delivery and logistics providers;
customer service providers;
insurers;
government agencies, regulators or law enforcement bodies where required or authorised by law; and
other parties where you have consented or disclosure is otherwise permitted or required by law.

We do not sell your personal information.

8. Cookies and website analytics

Our website may use cookies, pixels, analytics tools and similar technologies to:

operate and secure our website;
remember preferences;
understand how visitors use our website;
improve website functionality and performance; and
measure the effectiveness of marketing activities.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

9. How we store and protect personal information

We take reasonable steps to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure.

Security measures may include appropriate physical, technical and organisational safeguards.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee that personal information will always be protected against every possible security threat.

Where we no longer need personal information and are not required to retain it by law, we will take reasonable steps to destroy or de-identify it.

10. Data breaches

If we become aware of an eligible data breach involving personal information we hold, we will respond to the incident in accordance with applicable laws, including the Notifiable Data Breaches scheme, where applicable.

Where required by law, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC).

11. Accessing your personal information

You may request access to personal information we hold about you, subject to exceptions under applicable law.

To request access, please contact us using the details provided below.

We will generally respond to your request within a reasonable period and may need to verify your identity before providing access.

In some circumstances, we may be permitted or required by law to refuse access. If this occurs, we will explain the reasons for our decision where we are permitted to do so.

12. Correcting personal information

We take reasonable steps to ensure that personal information we hold is accurate, up to date, complete and relevant.

If you believe information we hold about you is inaccurate, incomplete, out of date or misleading, please contact us and request a correction.

We will consider your request and take reasonable steps to correct the information where appropriate.

13. Privacy complaints

If you believe we have handled your personal information inappropriately or have breached applicable privacy laws, you may make a privacy complaint to us.

Please contact:

Privacy Officer: Accounts Manager
Address: PO Box 249, Indooroopilly Centre, Qld, 4068
Email: hello@blufair.com.au

Please provide sufficient information about your complaint so that we can investigate and respond appropriately.

We will endeavour to acknowledge and investigate privacy complaints within a reasonable period.

If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

14. Third-party websites

Our website may contain links to websites operated by third parties.

Those websites have their own privacy practices and policies. We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing it with personal information.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, legal requirements or privacy practices.

The updated version will be published on our website with a revised "Last updated" date.

We encourage you to review this Privacy Policy periodically.

16. Contact us

If you have any questions about this Privacy Policy, our privacy practices, or how we handle personal information, please contact us:

Business name: Blufair Pty Ltd
ABN: 42 685 304 910
Address: PO Box 249, Indooroopilly Centre, Qld, 4068
Email: hello@blufair.com.au
Website: www.blufair.com.au

Last updated: September 2026